A. The service charge for all water turn-ons or turn-offs after 4:00 p.m. and before 8:00 a.m. and at any other time which is not a normal working day for the City shall be assessed in accordance with the adopted fee schedule. Water that has been disconnected for nonpayment will not be considered a water-related emergency and will not qualify for after-hour turn-on.

B. A late payment charge will be assessed in accordance with the adopted fee schedule on each water, sewer, garbage, ambulance, or stormwater account or any combination of water, sewer, garbage, ambulance, or stormwater service which is billed on one (1) account if not paid and received by the Finance Department, Utilities Division, by the due date shown on the billing statement provided no disputes have been filed with the Finance Department as set forth in Section 13.12.052.

C. A disconnect for nonpayment fee will be assessed in accordance with the adopted fee schedule if payment of the past due balance is received by the Finance Department, Utilities Division, after the date and time shown on the notice of termination. If water service is terminated for nonpayment of the account, the service charge shall include turning the water back on from 8:00 a.m. to 4:00 p.m. on normal City working days provided the occupant does not change. This charge is in addition to the fee imposed by subsection D of this section.

D. A service fee shall be assessed in accordance with the adopted fee schedule and added to each new water, sewer, garbage, ambulance, or stormwater account or any combination of water, sewer, garbage, ambulance, or stormwater service which is billed on one (1) account. A service fee shall be assessed in accordance with the adopted fee schedule and added for each change of service to another occupant. This fee shall include one (1) water turn-on if applicable from 8:00 a.m. to 4:00 p.m. on normal City working days.

E. A service charge for temporary water service will be charged when a property owner or their designated agent submits a written request on forms provided by the City to have water turned on for inspection or repairs when the billing account is inactive. Temporary service will only be provided if there is no outstanding utility account balance related to the parcel. Temporary water service will be provided for one (1) business day between the hours of 10:00 a.m. and 4:00 p.m. Requests for temporary service must be made one (1) business day in advance of the effective date.

F. A return trip fee will be assessed in accordance with the adopted fee schedule at any time a customer fails to leave the faucets off, or changes mind about connection or reconnection and requires an additional trip(s), or when a customer requests a re-read of the water meter outside of the City’s routine reading schedule.

G. Prior to disconnection of service, the Utilities Department will deliver by telephone a notice of termination reminder using the customer’s contact phone number on file with the Utilities Department. If the phone number on file is not current, out of service, or the call is unsuccessful, a door notification will be delivered. A door notification fee will be assessed in accordance with the adopted fee schedule.

H. Where a customer requests the water meter be tested for accuracy by the City’s Water Department, a fee will be assessed in accordance with the adopted fee schedule. The fee will be fully refunded to the customer if the test determines the water meter accuracy does not meet the standards defined by the American Water Works Association (AWWA).

I. Tampering with City’s water or sewer systems as described in Section 13.07.100 will result in the customer’s account being assessed penalties for meter tampering in accordance with the adopted fee schedule. The recipient of utility services that have been obtained without full payment either through tampering, alteration, bypass, or falsification of records shall also be responsible and billed for the costs incurred by the City as a result of investigation, damages, repair, and bookkeeping.

J. An excess use charge will be assessed in accordance with the adopted fee schedule when more than ten thousand (10,000) cubic feet of water is used in a single billing period by any residential or irrigation user. It will be at the discretion of the Finance Director or their designee to determine if a reversal of an excess use charge is warranted when a leak occurs. Only leaks that meet the minimum qualifications of the adopted Water and Sewer Leak Adjustment Policy will be considered for reversal of the excess use fee.

K. All fees and supplemental billing shall be placed on the next forthcoming utility bill and shall be collected under the normal collection procedures as set forth in Chapter 13.12. (Ord. 3043, 2/27/24; Ord. 3042, 12/12/23; Ord. 2858, 4/11/17; Ord. 2724, 8/26/14; Ord. 2558, 4/27/10; Ord. 1985, 10/25/00; Ord. 1894, 12/14/99; Ord. 1289, 1987; Ord. 1144, 1984; Ord. 1092, 1983)