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A. The provisions of this section shall govern all terminations of water service for nonpayment of City charge and/or installments and surcharges.

B. If by the payment date shown on a water, sewer, garbage, ambulance, and stormwater bill, the City has not received complete payment of the amount shown on the bill the City shall mail to, or personally serve upon, the customer a notice of termination. The notice of termination shall be sent with the current month’s bill. The notice shall indicate the amount past due.

C. The notice of termination shall contain the following:

1. The amount past due and the amount of the current month’s billing.

2. The date of the notice of termination.

3. The date of termination, which shall be no less than ten (10) days from the date of the notice of termination.

4. Notice that unless the City receives complete payment of the amount past due prior to the date of termination, water service shall be terminated.

5. Notice that in lieu of paying the entire amount shown, a customer, prior to the date of termination, may notify the City that he disputes the correctness of all or part of the amount shown, if all or part of the amount shown was not the subject of a previous dispute.

6. Notice that a disconnect for nonpayment fee will be assessed in accordance with the adopted fee schedule if payment of the past due balance is received by the Finance Department, Utilities Division, after the date and time shown on the notice of termination, provided no formal dispute has been filed with the Finance Department as set forth in this section.

7. An informational telephone number.

8. Notice that an after-hour service charge will be assessed in accordance with the adopted fee schedule as a service charge for all water turn-ons or turn-offs after 4:00 p.m. and before 8:00 a.m. and at any other time which is not a normal working day of the City, such as weekends or legal holidays.

D. If the City receives payment of the past due amount prior to the date and time shown on the notice of termination, such payment shall be considered a timely and complete payment for purposes of this section. (Ord. 3042, 12/12/23; Ord. 2724, 8/26/14; Ord. 2558, 4/27/10; Ord. 2545, 1/12/10; Ord. 2450, 4/14/09; Ord. 1912, 1/25/00; Ord. 1289, 1987; Ord. 1141, 1984; Ord. 1092, 1983; Ord. 1027, 1981)